PRIVACY POLICY

Last Updated: September 17, 2025

The Wellness Business Hub (“WBH”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information, including information collected through our websites, services, and mobile text messaging programs. By using the Site, you agree to the collection and use of information in accordance with this policy.

WHAT IS CONSIDERED PERSONAL INFORMATION?
Personal information refers to information such as your name, address, email address, geographic location, purchase history, gender, credit card information and browsing habits on our site.

WHAT INFORMATION DO WE COLLECT?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.

We may collect the following categories of information:

Personal Identifiers: Name, mailing address, email address, phone number, payment details.
Device & Usage Information: IP address, cookies, browsing behavior.
Program/Service Information: Registration, purchase, or enrollment details.
SMS/Mobile Information (new): If you opt in to receive SMS or MMS messages, we collect your mobile phone number, opt-in consent status, message delivery and response data, and related metadata

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

We also collect information about gift recipients so that we can fulfill the gift purchase.
Like many websites, we use cookies to enhance your experience and gather information about visitors and visits to our websites. Please refer to the do we use cookies section below for information about cookies and how we use them.

WE MAY PROCESS THE FOLLOWING CATEGORIES OF PERSONAL DATA ABOUT YOU:

Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as sales offers, affiliate offers, free contests with give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).

SMS TEXT MESSAGING PROGRAM

By providing your mobile number and opting into our SMS program, you expressly consent to receive recurring text messages (including marketing messages) from The Wellness Business Hub. These may be sent using an automatic telephone dialing system or other technology. Your consent is not required as a condition of purchasing any goods or services.

Message Frequency: Message frequency varies depending on your interactions with us.
Cost: Message and data rates may apply, depending on your carrier.
Opt-Out: You can opt out at any time by replying STOP to any message. After opting out, you will receive one confirmation message and no further messages unless you opt in again.
Help: For help, reply HELP or contact us at support@thewbh.com
Data Use: We will use your phone number only for the SMS program you opted into and as described in this Policy.

HOW WE OBTAIN CONSENT FOR SMS

Consent to receive SMS messages is obtained through clear, affirmative opt-in mechanisms such as:

Online forms with checkboxes that include disclosure language.
Keyword-based opt-in (e.g., texting a keyword to a shortcode or long code).

Each opt-in request clearly states:

The purpose of the text messages (e.g., marketing, reminders, updates).
Expected message frequency.
Message and data rates disclaimer.
Opt-out and help instructions.
Link to this Privacy Policy.

Screenshots of these opt-in disclosures are available upon request for compliance purposes.

SENSITIVE DATA
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

MARKETING COMMUNICATIONS
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.

You can ask us or third parties to stop sending you marketing messages at any time simply by unsubscribing from emails via the unsubscribe button which can be found at the bottom of each email or by sending support@thewbh.com an email with your request to stop receiving emails.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

SHARING OF INFORMATION/ DISCLOSURE OF YOUR PERSONAL DATA:
We may share your information with trusted third-party service providers who help us deliver services, including email and SMS delivery providers. These providers are contractually obligated to protect your information and comply with opt-out requests. We may have to share your personal data with the parties set out below:

Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers.
Government bodies that require us to report processing activities.
3rd party technology platforms and advertisers that support the running and growth of The WBH.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

We do not sell or rent your personal information, including your mobile number, to third parties.

HOW DO WE USE YOUR INFORMATION?

We use the information we collect to:

Deliver products and services.
Process payments.
Send you updates, marketing, and service-related messages.
Improve our offerings.
SMS/Mobile Programs : If you opt in, we may send text messages that include program reminders, marketing offers, customer support notifications, and/or account-related updates.

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

To allow us to better service you in responding to your customer service requests. To quickly process your transactions.

To administer a contest, promotion, survey or other site feature.

If you have opted-in to receive our email newsletter, free challenges, or a free ebook, we will send you educational and marketing emails.

If you would no longer like to receive promotional email from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below.

If you have not opted-in to receive email newsletters, you will not receive these emails.

Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our email list and receive e-mail communications from us.

DATA SECURITY
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to. In the event of a data breach involving your information, we will notify you and relevant regulators as required by applicable law.

We implement reasonable safeguards to protect your personal information, including SMS data, against unauthorized access, disclosure, or misuse.

DATA RETENTION
We retain SMS opt-in/opt-out logs, message history, and consent records for as long as required by law or carrier rules (typically at least 24 months) to comply with A2P 10DLC regulations.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they stop being customers.

In some circumstances we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

COOKIES
As you browse The Wellness Business Hub, advertising cookies will be placed on your computer so that we can understand what you are interested in. Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. To opt out of cookies, find and select the settings tab of your internet browser and click “block third party cookies and site data” or de-select the “accept cookies” box.

ORDERING PRODUCTS ON OUR SITE
We will request information from you on our order forms for purchase of products. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

HOW DO WE PROTECT VISITOR INFORMATION?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

DO WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. It does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

HOW CAN YOU OPT-OUT, REMOVE OR MODIFY INFORMATION YOU HAVE PROVIDED TO US?
To modify your email subscriptions, you can find an unsubscribe link at the bottom of each email. Please note that due to email production schedules you may receive any emails already in production. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

THIRD PARTY LINKS
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

YOUR ACCESS TO AND CONTROL OVER INFORMATION AND YOUR RIGHTS

You have the right to:

Access, update, or correct your personal information.
Withdraw consent for marketing communications, including SMS.
Request deletion of your information (subject to legal retention requirements).

To exercise these rights, please contact us at SUPPORT@THEWBH.COM.

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address support@thewbh.com

See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.

CHANGES TO OUR POLICY
We may update this Privacy Policy from time to time to reflect changes in laws, carrier rules, or our practices. The “Last Updated” date at the top of this page will be revised accordingly. If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.

ONLINE PRIVACY POLICY
This privacy policy refers only to information collected through our websites, and does not apply to information collected in person at events, coaching calls or social media.

GOVERNING LAW

This Privacy Policy is governed by applicable Canadian and U.S. laws, including the Telephone Consumer Protection Act (TCPA), applicable state laws, and A2P 10DLC carrier requirements for SMS communications.

YOUR CONSENT
In using our site, you agree to our privacy policy.

QUESTIONS AND FEEDBACK
We welcome your questions, comments, and concerns about privacy. If you have any questions about this Privacy Policy or our SMS program, Please send us any and all feedback pertaining to privacy, or any other issue via email at: support@thewbh.com